Absolutely. Here is a professional Return & Refund Policy suitable for your Artaan Jewellers Shopify store, with a 7-day return window and clear packaging/seal conditions.

Return & Refund Policy

At Artaan Jewellers, we want you to be completely satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or does not meet your expectations, you may request a return within 7 days of receiving your order, subject to the conditions below.

1. Return Period

• Returns must be requested within 7 days of delivery.

• After 7 days, we will not be able to accept return requests.

• To request a return, please contact our customer support team with your order number, reason for return, and clear photos/videos of the product and packaging.

2. Return Conditions

To be eligible for a return:

• The product must be unused, unworn, and in its original condition.

• The product must be returned with all original packaging, tags, accessories, and included items.

• The original packaging seal must be intact.

• If the seal of the packaging has been opened, broken, removed, or tampered with, the product will not be eligible for return or refund.

• Products showing signs of use, wear, damage, alteration, or improper handling will not be accepted.

• Items returned without their original packaging may be rejected.

3. Non-Returnable Items

Returns will not be accepted if:

• The packaging seal has been opened or tampered with.

• The product has been worn or used.

• The product has been damaged after delivery due to improper handling.

• The product is scratched, altered, or otherwise changed from its original condition.

• The return request is made after 7 days of delivery.

• Original packaging, tags, or accessories are missing.

• The product is returned without prior approval from Artaan Jewellers.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery.

For damaged or incorrect orders, please provide:

• Your order number

• Clear photos of the product

• Clear photos of the packaging

• A short video showing the condition of the package/product, if requested

We will review your request and, if approved, provide a suitable resolution such as a replacement, exchange, or refund.

5. Refunds

Once your returned product is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be processed through the applicable payment method. The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Shipping and delivery charges may be non-refundable, unless the return is due to an error on our part, such as sending the wrong product or a damaged product.

6. Return Shipping

If the return is due to receiving a wrong, defective, or damaged product, Artaan Jewellers may cover the applicable return shipping cost after verification.

For other approved returns, the customer may be responsible for the return shipping charges.

7. Exchange

If you wish to exchange an eligible product, please contact us within 7 days of delivery. Exchanges are subject to product availability and the same return conditions stated above.

8. Inspection and Approval

All returned products are inspected upon arrival. Meeting the return timeframe does not automatically guarantee approval.

If the product does not meet our return conditions, we reserve the right to reject the return and refund request.

9. How to Request a Return

To request a return, please contact Artaan Jewellers through our customer support contact details provided on our website.

Please include:

Order Number:
Product Name:
Reason for Return:
Photos/Videos:

Our team will review your request and provide further instructions if your return is eligible.

Important

Please do not send any product back without contacting us and receiving return instructions first.

Artaan Jewellers reserves the right to refuse returns that do not meet the conditions outlined in this policy.

If you want, I can also write matching Shipping Policy, Cancellation Policy, Privacy Policy, and Terms & Conditions for your Shopify store.